Clients Win web2awards 2009 is very proud and excited to announce that three clients have received awards in the inaugural web2awards, the industry’s first and only contest established for printing industry websites worldwide. Here’s an excerpt from the awards booklet:

The web2awards is the world’s first annual award competition that names the best websites in the printing industry. The web2awards were established by Printing Industries of America to recognize, honor, and elevate printers that are achieving excellence with their online presence. The mission of the web2awards judging body consisting of educators, designers, Web programmers, e-commerce experts, marketers, and industry consultants is to honor excellence in the various categories of print-related websites. clients won three awards in the licensed web-to-print category, including the winning entry of the category!


WINNER – Best of Category:

Supreme Graphics says:

Our customers love it. It’s made the print buying process easier for both us and the customer. Customers love the online order history, request for quote history, large file size transfer, and customized online product catalog.


Exceptional Website:

Allegra Print & Imaging says:

We now transact 600-700 line items per month. Innovation with our job ticketing software has saved one full time employee.


Exceptional Website:

Printing Arts Press says:

Our website is a great marketing and customer retention tool. It has allowed us to reach our customers and prospects anytime or anywhere. Customers appreciate the easy to navigate online tools, especially the ability to check online the products we keep in inventory for them. Prospects are routinely impressed with our website and appreciate the extensive information available about our company. would like to offer a hearty congratulations to Supreme Graphics, Allegra Print & Imaging, and Printing Arts Press for being selected as web2award winners!

Printing Industries of America and the Digital Printing Council provide more information about the awards program at

A Raving Fan of

One of my favorite customers included me on the following e-mail which was sent to several of his printing industry acquaintances. He does such a good job using his website to its fullest, and he’s such an exuberant “cheerleader” too!

Today’s new Knowledgebase article … allows us to add a few more Job Status “granular details” into our Online Print Center Settings so we can send clients “mini email updates” on their job progress instead of just “In Production” and “Completed” email update notes.

The attached JPEG shows screen shots (removed for privacy) for a real job today on which we did this and shows some of the phrases we decided to put into the Online Print Center settings when our WS4P system sends email job updates to our clients for us!

Believe it or not, this same customer in (location removed for privacy), just awarded us ALL their printing business because of capabilities!!!!  We did a sales call on them, set up a “test drive” web account for them, placed their “products” on their own “customer portal” and did a “test order” with all the normal tools/stuff that all of us have, and they decided to award their $27,000 annual printing budget to us!  Wahoooo!  What an ROI for only $115 a month!!!

Keeps gettin’ better and more flexible every month ! ! !

Print On!

FWIW, the e-mail was edited slightly for readability, and to remove items that are best kept private out of respect for our client.

Print 09 Observations

Even though there’s still one day left of Print 09 (likely to be one very quiet day), I’d like to capture a few observations related to being at the show.

The first two days of the show were very slow … to the point where I was thinking that Print 09 wasn’t worth the trip.

Days three through five picked up considerably. introduced Harmony (Press Release here). Existing clients and visitors were very excited! Quite honestly, I think this is going to be one of the biggest things … maybe even THE biggest thing … we’ve ever done.

We made several initial connections with other vendors interested in implementing the Harmony communication tools.

A prospect came over to our booth, and one of our booth staff saw them throw into the garbage the flyers of our most direct competitor. That was fun!

Another exhibitor (who could possibly be considered a fringe competitor) reported that  one of our clients visited his booth and liked his application of a web-to-print tool … but shed a tear (literally shed a tear!) about the prospect of leaving for something else! Wow, what loyalty!

That’s it for tonight. Unless tomorrow produces some dramatically huge surprises I suspect that will also be it for Print 09!

Two Clients in June 09 Printing Impressions

Yesterday I was catching up on some industry reading, and was thrilled to see two clients of prominently featured in the June 2009 Printing Impressions magazine!

Jan and Mike Peissig of Gateway Printing are featured on the cover, with a great feature titled Working for the Long Term.

Frank Stewart and Carrie Parkinson of New Vision Printing and Graphics picked up a very nice mention in the Editor’s Notebook: New Vision Is Thriving Despite Bad Economy. A strong testimonial was pointing our way with this part of the story:

And he credits his firm’s Website ( as a great sales tool by projecting a more sophisticated image than one would expect for a company with under 20 employees and a little more than $1 million in annual sales.

Congratulations to Gateway Printing and New Vision Printing and Graphics for picking up the great press!

Fargo-Moorhead Flood Watch: Secondary Concerns

So far so good with the flood fight. The dikes are continuing to hold, the water continues to drop. But what a wild week. Just when things look like they might be settling down (albeit not to a safe level yet) we get whacked with an all-out Winter storm. Lots of snow, probably 10+ inches, and noone to clear the roads. The city plows are giving priority to the dike areas and main traffic arteries, so it could be a while.

The main concerns are obvious. Will the dikes hold? Will the high wind degrade their integrity? But I find myself thinking a lot about secondary concerns:

  • We just haven’t been able to get the phones because the city is asking all non-essential businesses to close up and stay home (to keep traffic to a minimum should the streets need to turn into emergency routes). Will customers think we’re ignoring them when we are unable to answer the phone?
  • Our business is national (international, for that matter) so our customer base keeps on churning forward. But what about local and regional businesses? I’m concerned for them … they are losing lots of revenue right now.
  • I’m concerned for hourly employees of the local and regional businesses as well. Businesses closed = no paycheck.

But even in the middle of all of this, I know that God is still in control. I find myself thinking often of something I used to say with a laugh and a smile. Regarding the 1997 flood, I would say, “That was our practice flood.” But as I think about it, there’s probably a lot of truth in that statement. God is sovereign, I won’t try to understand His amazing ways … but I can’t help but think if He allowed 1997’s flood to happen so Fargo would be better prepared for this year’s flood.

But enough writing for now. There’s SO much work to be done … back to calling customers and prospects from home. Client Mentioned in Canadian Printer Magazine picked up a nice mention in Canadian Printer magazine as part of a story on one of our clients.

The story, No Waiting Till Tomorrow, is a great profile on Emily Lai of BCT Toronto. Emily and her staff had many good things to say. If I had to narrow it down to one favorite take-away, here it is:

She reveals that the company has been able to sign up a lot of new dealers simply because of the Web presence. Since going online she can identify a definite increase in business.

Congratulations Emily and BCT Toronto on getting some great press!

Out of Context … Again!

The same customer that offered this priceless gem has come up with another goody. As Andy (one of our customer service reps) was preparing for a conference call with her and her customer, she was explaining that her customers are doctors, and “they don’t have a lot of patience!”

The more serious she becomes, the funnier she becomes!

MORE Kind Words from a Client!

Earlier today I posted the kind words of a relatively new client. This afternoon we received MORE kind words from another client! This one really moved me. This one really confirmed that what we do is so much more important than simply building websites:


I just read your Mission and Vision statement for the first time. I must say that you and your crew have certainly lived up to the statement and have in fact brought Honor and Glory to the Name God. As a Christian business owner I am encouraged to align myself with a company that shares the same values and goals that I do in my company.

I have been grateful that the Lord brought our company’s together and now knowing of your commitment to Him I see once again how He is always looking out for us. We serve an awesome Master in Christ our Lord and Savior.

That makes it all so worthwhile!

Kind Words from a Client

Usually I am not in a position to grab the phones when they ring, but today I was. John called, he needed some help. It was simple stuff … just stuff he hadn’t run into yet. I always cringe a little bit when I get the tech support calls. I’d rather be working on the big projects that keep on the leading edge. But today was different, I took John’s call requesting help.

John was helped, problem solved. John ended the call by saying, “You know, I really appreciate you guys at You are always able to help me on the spot. I called my estimating software company for help yesterday, and they said they’d call me the next day. When someone is drowning, you don’t tell them you’ll throw them a life preserver tomorrow!”

Wow. I know our customer service team is passionate about customer service, and John’s comments prove it! We don’t get to help everyone on-the-spot. Sometimes too much help is required. But if we can help on the spot, we will!

Passionate about Customer Service

Here’s a picture showing what happens when you’re passionate about customer service:

Gift from Dan Sumner, Hayes Printing

One of our recent new customers, Dan Sumner, came to us because he needed some help with his most important customer. The customer he needed to accommodate wasn’t just any customer. It was the “big, huge, my business depends on keeping them happy” kind of customer. This customer required custom programming to be able to allow their purchasing system to interact with Dan’s website.

Dan needed a solution. His previous provider, PrinterPresence, wasn’t up to the challenge. was! We are really going over the top to help him out. So far we’ve switched his website over from PrinterPresence to That change itself has been very well-received by his customers, and is keeping him in good standing. Next up is completing the custom programming, and we’re on schedule to bring that to a rapid completion as well.

So back to the picture that started this story. Dan totally recognized our great customer service! It’s not that we did anything different for him. Our crew treated his requests just like the requests from any of our customers. It’s just that Dan’s requests ran a bit deeper than most and he was just tickled with the way rose to the challenge. The result? A big “Thank You” gift from Dan!

Andy (in the picture) has been working closest with Dan during his transition to, so he gets to babysit the gift basket full of goodies. He’s been getting a lot of visitors in his office lately!

%d bloggers like this: