One More for!

I keep writing about PrinterPresence and how they treat their customers. They are worthy competitors to be sure, but they make it so easy for us to show how “cold and mechanical” their attitude is toward their customers vs. the caring “we want to be your partner” approach we take at

Today’s example occurred when I called a prospect that’s toward the end of his 60-Day Live Trial program. I called him to make sure we are on a good path to keep him moving forward as a customer when the 60-Day Live Trial program ends (we are!). After he gave me the verbal commitment to continue with the website he then went down the “I have to tell you something” path. It went something like this:

“I have to tell you something. PrinterPresence has been calling me every day.” (That sounds familiar, I know they twist arms pretty hard, often to the point of annoyance.)

“They wanted me to attend a webinar. I thought it was going to be the same thing that was at Graph Expo, I said ‘sure.’ I got to the webinar, saw their welcome screen, waited 10 minutes, and nothing happened. When he called back to follow up I told him, and he kept saying things like ‘It must have been your computer.’ He wanted me to sign up again, but I don’t have time for that.”

Then the kicker: “If they can’t even get a webinar right, why should I trust them with my website?!??”

The truth hurts!

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